01
How to reach us
- adonai.reserve@gmail.comThe best route for everything, and the only one that can carry the photographs a fault report needs.
- Telephone
- +91 96677 33975
- Hours
- Monday to Friday, 10:00–18:00 IST
- Response time
- Within 2 business days. If you have not heard back by then, reply to your own message to bump it rather than sending a new one. It keeps the thread together.
- US office
- Lakeside Villa DriveHampton, GA 30228United StatesNot a returns address. A faulty piece is remade or refunded with nothing to send back.
- Address
We are a small label. There is no call centre and no ticket queue. The same few people who make the decisions read the mail, which is why a clear message tends to be answered properly the first time.
02
What to put in the message
Nothing here is a hurdle. Each one exists because without it the answer is another email asking for it:
- Your order number, in the subject line. It is on the confirmation screen at the end of checkout, in your order confirmation email, and on the order in your profile at any time after that.
- The email address the order was placed with, if you are writing from a different one. Orders are found by account, and we cannot discuss an order with an address we cannot match to it.
- Photographs, if something arrived wrong: the fault, the whole piece laid flat, and the label inside the garment. The Cancellation and Refund policy explains why each one is needed.
- The tracking number, if the question is about a parcel in transit.
- What you would like to happen. A remake and a refund are both usually available, and telling us which you want saves a round trip.
03
Questions that already have an answer
You are welcome to write about any of these. But if you would rather have the answer now:
- Where is my order?
- Production takes a few days before anything ships at all, and tracking often shows nothing for a day or two after that. The two stages of the wait →
- Can I cancel?
- Only within a short window, and only before the piece enters production. Cancelling an order →
- It arrived wrong
- Remade or refunded, and you keep the piece. Send photographs. What to do →
- Can I swap the size?
- No, but ask us before you order and we will help you choose. Why not →
- Will I pay customs?
- Possibly, depending on the destination. It is collected by the carrier, not by us. Duties and import taxes →
- What do you hold on me?
- Name, email, phone, addresses and orders. No trackers, no card details. What we collect →
04
Privacy, data and legal requests
Requests to see, correct, export or delete your data go to the same address, adonai.reserve@gmail.com, sent from the email address on the account, which is how we know the request is yours. Your rights and what we will do are set out in clause 8 of the Privacy Policy.
Formal legal notices should be sent by email to the same address and will be acknowledged.
05
Business details
- Trading name
- Adonai Reserve
- Registered name
- Adonai Reserve
- Established in
- India
- What we sell
- Monochrome streetwear, made to order in small runs: garment-dyed heavyweight tees, oversized cuts, polos and accessories. Printed and despatched by our production partner after each order is placed.
- Where we sell
- Primarily the United States. Other destinations are available wherever our production partner can quote delivery. Checkout will tell you at the address stage.